Privacy Policy for Soul Sutra LLC
Effective Date: June 04, 2025
Last Updated: August 5, 2026
Soul Sutra LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our practice, website, or communicate with us, including by phone, email, or SMS. As a mental health practice operating in the state of Arizona, we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Arizona Health Records Privacy statutes, and applicable federal regulations, including those governing electronic communications.
1. Information We Collect
We may collect the following categories of personal information:
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Protected Health Information (PHI): medical history, diagnoses, treatment plans, therapy notes, and other healthcare data.
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Personal Identifiers: Name, address, phone number, email address, date of birth, insurance information.
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Communications Data: Information you provide via phone, email, SMS, voicemail, or other communications.
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Payment Information: Billing address and payment method (processed securely through HIPAA-compliant platforms).
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Website Usage Data: When applicable, IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information to:
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Provide mental health services and coordinate care.
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Communicate with you about appointments, treatment, or practice updates.
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Process billing and insurance claims.
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Comply with legal and regulatory obligations.
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Send SMS reminders or communications, if you have opted in.
3. How We Share Information
We do not sell, rent, share, or trade your personal or health information with any external organizations under any circumstances for any reason, even with your consent.
4. Your Rights Under HIPAA and Arizona Law
You have the right to:
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Access your medical records and request copies.
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Request amendments to your health records.
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Request an accounting of disclosures.
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Receive confidential communications by alternative means or at alternative locations.
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File a complaint with the U.S. Department of Health & Human Services or the Arizona Department of Health Services if you believe your rights have been violated.
5. Data Security
We use administrative, technical, and physical safeguards to protect your data, including encryption, secure client portals (Grow Therapy platform), and access controls. Only authorized personnel may access your PHI.
6. SMS Communication and Compliance
By opting in to SMS communications from Soul Sutra LLC, you agree to receive conversational text messages related to your inquiries, scheduling, appointment reminders, confirmations, rescheduling, and other practice-related administrative communications.
Program Name
Soul Sutra LLC Client Communications
Message Frequency
Message frequency varies depending on your inquiries, appointments, and interactions with the practice.
Costs
Message and data rates may apply according to the terms of your mobile service plan. Soul Sutra LLC does not charge a separate fee for SMS messages.
Opting Out
You may cancel SMS communications at any time by replying STOP. After you send STOP, you may receive one final message confirming that you have been unsubscribed. You will no longer receive SMS messages unless you provide consent again.
Help
Reply HELP for assistance or contact Soul Sutra LLC at (480) 549-2775 or soulsutrallc@gmail.com.
Consent
Consent to receive SMS messages is not a condition of purchasing or receiving services. You may choose to communicate with Soul Sutra LLC by telephone, email, or another available method.
Privacy
Mobile numbers and SMS consent information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Please review the Soul Sutra LLC Privacy Policy for additional information about how personal information is handled.
Security and Clinical Information
SMS messages may not be completely secure. Do not send detailed clinical information, diagnoses, financial information, or other sensitive information by text. SMS communications are intended for brief administrative and scheduling purposes and are not a substitute for therapy, medical advice, or emergency assistance.
Emergency Communications
SMS is not monitored continuously and must not be used for emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency department. In the United States, you may call or text 988 for crisis support.
Delivery
Message delivery is subject to your wireless carrier’s network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
Changes
Soul Sutra LLC may update these SMS Terms and Conditions periodically. Updates will be posted with a revised effective date.
7. Third-Party Platforms and Links
If we use third-party platforms (such as practice management systems, Telehealth software, or payment processors), we ensure they are HIPAA-complaint. However, we are not responsible for the privacy practices of external websites or services linked to our site.
8. Children's Privacy
Soul Sutra LLC does not knowingly collect or maintain information from individuals under the age of 13 without appropriate parental or guardian consent, in accordance with COPPA (Children's Online Privacy Protection Act) and applicable state laws.
9. Change to This Policy
We reserve the right to update this Privacy Policy as needed. Changes will be posted on our website and made available upon request.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your rights, please contact:
Soul Sutra LLC
3075 W Ray Rd, Ste. 200
Chandler, AZ 85226
(480) 459-2557