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Privacy Policy for Soul Sutra LLC
Effective Date: June 04, 2025
Last Updated: June 25, 2025
Soul Sutra LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our practice, website, or communicate with us, including by phone, email, or SMS. As a mental health practice operating in the state of Arizona, we comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Arizona Health Records Privacy statutes, and applicable federal regulations, including those governing electronic communications.
1. Information We Collect
We may collect the following categories of personal information:
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Protected Health Information (PHI): medical history, diagnoses, treatment plans, therapy notes, and other healthcare data.
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Personal Identifiers: Name, address, phone number, email address, date of birth, insurance information.
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Communications Data: Information you provide via phone, email, SMS, voicemail, or other communications.
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Payment Information: Billing address and payment method (processed securely through HIPAA-compliant platforms).
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Website Usage Data: When applicable, IP address, browser type, and pages visited.
2. How We Use Your Information
We use your information to:
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Provide mental health services and coordinate care.
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Communicate with you about appointments, treatment, or practice updates.
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Process billing and insurance claims.
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Comply with legal and regulatory obligations.
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Send SMS reminders or communications, if you have opted in.
3. How We Share Information
We do not sell, rent, share, or trade your personal or health information with any external organizations under any circumstances for any reason, even with your consent.
4. Your Rights Under HIPAA and Arizona Law
You have the right to:
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Access your medical records and request copies.
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Request amendments to your health records.
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Request an accounting of disclosures.
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Receive confidential communications by alternative means or at alternative locations.
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File a complaint with the U.S. Department of Health & Human Services or the Arizona Department of Health Services if you believe your rights have been violated.
5. Data Security
We use administrative, technical, and physical safeguards to protect your data, including encryption, secure client portals (Grow Therapy platform), and access controls. Only authorized personnel may access your PHI.
6. SMS Communication and Compliance
By opting into SMS communication with Soul Sutra LLC, you agree to receive appointment reminders, check-ins, and administrative messages via text messages.
Required Compliance Statements:
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Consent: By providing your mobile number, you consent to receive text messages from Soul Sutra LLC.
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Frequency: Message frequency varies.
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Message & Data Rates: Message and data rates may apply from your mobile carrier.
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Opt-Out: You may opt out at any time by replying STOP to any message. You may also text HELP for assistance.
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Privacy: Mobile information, including phone numbers and SMS registration data, will not be shared with third parties for marketing or promotional purposes under any circumstances.
7. Third-Party Platforms and Links
If we use third-party platforms (such as practice management systems, Telehealth software, or payment processors), we ensure they are HIPAA-complaint. However, we are not responsible for the privacy practices of external websites or services linked to our site.
8. Children's Privacy
Soul Sutra LLC does not knowingly collect or maintain information from individuals under the age of 13 without appropriate parental or guardian consent, in accordance with COPPA (Children's Online Privacy Protection Act) and applicable state laws.
9. Change to This Policy
We reserve the right to update this Privacy Policy as needed. Changes will be posted on our website and made available upon request.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your rights, please contact:
Soul Sutra LLC
1202 E Maryland Ave, Suite 2G
Phoenix, AZ 85014
(480) 459-2557